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Wow - that sounds like some BS. Glad you returned it and got a full refund. In my experience, an incident like this has never happened. I've used them often, gotten random advice over the phone, etc. Usually if they give a clean rating, the item is clean and then some. Sorry that happened to you!I bought a supposedly new lens from them and when I got it, it had pretty remarkable fungus on the back lens elements. I called them and told them I want them to replace the lens and they gave me all kinds of run-around about me going from too warm and environment to too cold and that caused the fungus...what BS. Finally, I just returned the lens and got a refund.